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Help our customers unlock the full potential of our customer-centric software solutions
Procon Solution is experiencing strong growth in our international business and faces many exciting tasks with both new and existing clients.
We are currently looking for several new colleagues to join our consultancy team. We are looking for people who thrive in an environment where they can apply their expertise and help some of the most exciting companies in the travel industry to develop their businesses.
At Procon, we focus on helping travel agencies optimize their operations through the implementation of our proprietary cloud-based IT solutions. We work with a wide range of customers, from small local agencies to large global travel management companies. As a Customer Success Consultant, you will make a noticeable difference together with your colleagues at Procon.
An exciting and varied workday…
Our Procon Customer Success team enables us to play a leading role in the global travel industry. We work hard to earn the trust of our customers and keep our strong market position. Our dedicated employees, high-quality solutions, and close, fast communication with our customers are the cornerstones in the way we work.
The team has full responsibility for servicing our many international clients. The tasks are diverse, engaging, and dynamic – and no two days are alike. Together with other consultants, you will be responsible for implementing new customer solutions and supporting existing customers.
Example tasks for the Customer Success Consultant role include:
- Configuration and setup of customer-specific solutions
- Developing analyses, business cases, and reports
- Provide ongoing customer support and success activities, including proactive follow-up and issue resolution to ensure smooth operations for our clients
- Taking ownership of implementation projects, including ongoing business analysis, data analysis, project coordination, creation of functional and technical solution designs, and project plan follow-ups
- Conducting workshops with end-users, including developing training programs and materials
- Sales support through participation in customer meetings, workshops, and presentations
- Creating requirement specifications for adaptations, custom solutions, and integrations
You’ll play a key role in transforming operations for leading travel companies and develop your skills in advanced travel technology solutions.
About you…
You have experience configuring complex IT solutions to help customers optimize their use. Ideally, you come from the travel industry, which will make your learning curve easier – but we’re open to other backgrounds if you have the right skills. You may currently be in a support or operational role and ready to move into a more client-facing, advisory position. Your background gives you a solid understanding of business processes and the ability to translate customer needs into practical solutions.
No matter your background, you are motivated by the opportunity to work with varied tasks in an internationally oriented company.
We also expect that you:
- Have a strong understanding of business processes and can see the big picture
- Are structured, document your work thoroughly, and follow through on tasks
- Possess strong communication skills and easily build relationships
- Are service-minded, approachable, and solution-oriented
- Take initiative, work independently, and deliver results
- Speak and write English fluently
Your experience enables you to communicate confidently with our clients about the complete IT solution we provide. Furthermore, you have a service-minded, customer-centric approach.
We offer…
An exciting role in a workplace that gives you opportunities to grow and, together with your colleagues, shape the way we support current and future clients. Our customers are internationally leading travel agencies, and you will have wide interaction across the entire organization.
You will join a team of skilled, ambitious, and helpful colleagues who work closely together towards shared goals. We have a strong company culture with a “say-what-you-mean” spirit, freedom with responsibility, and a professional yet relaxed and fun working environment with a strong team spirit.
We offer a competitive salary package including pension scheme, healthcare, and more.
Start date: As soon as possible – but we’re willing to wait for the right candidate.
Join Procon Solution’s Customer Success team
Send your application and CV:
https://www.it-jobbank.dk/ansoegninger/ny/2379787?source=jobtext
We review applications on a rolling basis and invite strong candidates to interview as they are identified. The roles will remain open until the application deadline on 22nd February.
If you have any questions regarding the position, you are welcome to contact Customer Success Director Jette Kongensgaard at [email protected].
Learn More:
www.proconsolution.com
Procon Solution
Herstedøstervej 29D
2620 Albertslund
Denmark
About Procon Solutions
Procon Solution A/S is one of Europe’s leading software companies in the travel technology segment.
We help travel agencies manage and optimize their back-office operations. With 40 years of experience, we focus on delivering future-proof, flexible, and user-friendly solutions.
Our software solution runs on Oracle Cloud and Microsoft Azure.
Today, Procon Solution has over 4,000 daily users across 250 locations in 25 countries.
We are a truly international team of 25 people, working from Copenhagen, the Netherlands, UK, South Africa and India.
Udløber: 23.02.2026
